Let's talk.
Bookings, partnerships, support — email is best, and we usually reply same day.
Common questions
How quickly can I get picked up?+
Most pickups happen within 15–25 minutes during service hours (6 AM – 10 PM). You'll see your skipper's ETA before you confirm.
What if I need a ride before 6 AM or after 10 PM?+
Service hours are 6 AM – 10 PM AEST. After 9 PM same-day and any next-day pickups should be booked using the Book Later option in the app.
How do refunds work?+
Water taxi & water limousine: cancel 2+ days ahead for a full refund, day-before is 50%, same day / no-show / en-route is 100% charged. Private charter boats: cancel 30+ days ahead for a full refund, 7–30 days is 50%, less than 7 days is 100% charged. New Year's Eve, Boxing Day and public holidays are 100% within 30 days for every service. Refunds default to wallet credit; cash out to your card anytime from the Wallet screen.
Do you cover my city?+
We're live on Sydney Harbour and Gold Coast Broadwater, and expanding fast. Enter your pickup and drop-off to check coverage in your area.
Are your operators licensed?+
Yes — every skipper in our network holds the appropriate AMSA commercial certifications and full passenger vessel insurance.
Can I book for a group or event?+
Absolutely. Use the contact form below or email us for group charters, weddings and corporate transfers.
Want to join our network?
If you run a water taxi, water limo or charter boat anywhere in Australia and aren't yet on our platform, send us your details below. We'll review and reach out to set up your operator account.