Let's talk.
Two ways to reach the support desk: live chat with our team right now, or send the form below. We're an online booking service — every enquiry is answered here, in writing.
Live chat — the fastest way to reach us.
Tap the chat bubble and you're straight through to the Water Taxis Australia support team. Fares, coverage, wharves, luggage, cancellations, venue tables, operator sign-ups — ask anything. We answer in your language, and usually reply instantly.
- Live all-in fares, wharves and coverage in seconds
- We reply in your language — English or otherwise
- Licensed, insured operators Australia-wide
- Service hours 6 AM – 10 PM, chat open around them
Send the contact form.
Better for quotes with detail, group and event enquiries, media, partnerships and anything needing an attachment. It lands with the management team by email and we reply the same day.
Go to the formWe're not a call centre and we don't take bookings by phone. All contact numbers — ours and your skipper's — are issued on your e-ticket once a booking is confirmed.
Talk to a real human — same day.
Bookings, partnerships, media, support. One dedicated dispatcher reads every message and replies fast.
Get the good stuff, once in a while.
A quiet, well-made email for people who love Sydney Harbour. Route updates, event guides, quiet fare drops.
Common questions
How quickly can I get picked up?+
Most pickups happen within 15–25 minutes during service hours (6 AM – 10 PM). You'll see your skipper's ETA before you confirm.
What if I need a ride before 6 AM or after 10 PM?+
Service hours are 6 AM – 10 PM AEST. After 9 PM same-day and any next-day pickups should be booked using the Book Later option in the app.
How do refunds work?+
Water taxi & water limousine: cancel 2+ days ahead for a full refund, day-before is 50%, same day / no-show / en-route is 100% charged. Private charter boats: cancel 30+ days ahead for a full refund, 7–30 days is 50%, less than 7 days is 100% charged. New Year's Eve, Boxing Day and public holidays are 100% within 30 days for every service. Refunds default to wallet credit; cash out to your card anytime from the Wallet screen.
Do you cover my city?+
We're live on Sydney Harbour and Gold Coast Broadwater, and expanding fast. Enter your pickup and drop-off to check coverage in your area.
Are your operators licensed?+
Yes — every skipper in our network holds the appropriate AMSA commercial certifications and full passenger vessel insurance.
Can I book for a group or event?+
Absolutely. Use the contact form below or email us for group charters, weddings and corporate transfers.
Want to join our network?
If you run a water taxi, water limo or charter boat anywhere in Australia and aren't yet on our platform, send us your details below. We'll review and reach out to set up your operator account.
Join the Water Taxis Australia network
Tell us about your boat and where you run. We review every application personally and reach out same day to activate your operator account.
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Waterfront restaurant tables you can book in 30 seconds, monthly venue specials and live music nights, new routes and operators, NYE & Vivid availability, plus subscriber-only fare drops.