Booking help, terms and conditions
Use this guide to request a fare, choose Book Now or Book Later, and understand what happens while we confirm your skipper.
Must create an account to make a bookingHow to make a booking
Enter pickup
Type your pickup wharf, marina, jetty, beach, suburb or address. Pick a suggestion if it appears, or keep the typed location.
Enter drop-off
Type the destination the same way. The booking form works directly from the pickup and drop-off fields.
Choose Book Now or Book Later
Book Now is for same-day urgent requests. Book Later is for scheduled trips, after 9 PM same-day requests, and next-day pickups.
Pick date and time
Scheduled pickups use 30-minute intervals inside the 6:00 AM–10:00 PM AEST service window.
Select passengers and vessel
Choose the passenger count and whether the trip needs a water taxi transfer or water limo charter.
Request fare
Press Request fare to send the request for supplier confirmation. No payment is taken until a vessel accepts.
Confirm and wait for skipper
After confirmation, you land on the booking confirmation page and receive updates by email and SMS.
Key customer terms
A plain-English summary of the booking conditions shown to customers.
- Service hours are 6:00 AM to 10:00 PM AEST.
- After 9:00 PM same-day and any next-day pickups must use Book Later.
- A fare request is not a guaranteed booking until a skipper accepts it.
- No payment is taken until a vessel accepts the request.
- Refunds go to wallet credit by default; customers can cash out to the original card from the wallet page.
- Typed pickup and drop-off details are enough to request a fare.
Need help with a booking?
For new bookings, please use the booking form. For everything else, email us — we reply within business hours.
Must create an account to make a bookingFor emergency booking information only0472 649 226Running late, missed your skipper, or stranded at the wharf? Call this number. It is not for making new bookings or general enquiries.