Booking help, terms and conditions
Use this guide to compare fares, choose Book Now or Book Later, pay securely and understand operator acceptance and refunds.
Must create an account to make a bookingHow to make a booking
Enter pickup
Type your pickup wharf, marina or waterfront venue. A street address only works if it has its own wharf or jetty. Pick a suggestion if it appears.
Enter drop-off
Type the destination the same way. The booking form works directly from the pickup and drop-off fields.
Choose Book Now or Book Later
Book Now is for same-day urgent requests. Book Later is for scheduled trips, after 9 PM same-day requests, and next-day pickups.
Pick date and time
Scheduled pickups use 30-minute intervals inside the 6:00 AM–10:00 PM AEST service window.
Select passengers and vessel
Choose the passenger count and whether the trip needs a water taxi transfer or water limo charter.
Get fares
Press Get fares to see available published prices for the route.
Choose, book and pay
Choose the option that suits you and pay securely. We confirm your licensed skipper and send your boarding pass by email and text.
Key customer terms
A plain-English summary of the booking conditions shown to customers.
- Service hours are 6:00 AM to 10:00 PM AEST.
- After 9:00 PM same-day and any next-day pickups must use Book Later.
- Published fares are charged in full at secure checkout.
- You are emailed and texted at every stage: booking received, skipper confirmed, and your boarding pass.
- Refunds, where they apply, are issued to the original card with a traceable refund reference. Full detail is in our terms and conditions.
- Refunds go to wallet credit by default; customers can cash out to the original card from the wallet page.
- Typed pickup and drop-off details are enough to request a fare.
Need help with a booking?
For new bookings, please use the booking form. For everything else, email us — replies same day.
Must create an account to make a bookingUrgent help with an existing bookingsupport@watertaxisaustralia.com.auRunning late, missed your skipper, or stranded at the wharf? Email us at the address above. Our office mobile number is on your booking confirmation once payment is complete — that's the fastest way to reach us on the day. It is not for making new bookings or general enquiries.Get the good stuff, once in a while.
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