Booking help, terms and conditions
Use this guide to request a fare, choose Book Now or Book Later, and understand what happens while we confirm your skipper.
Must create an account to make a bookingHow to make a booking
Enter pickup
Type your pickup wharf, marina, jetty, beach, suburb or address. Pick a suggestion if it appears, or keep the typed location.
Enter drop-off
Type the destination the same way. The booking form works directly from the pickup and drop-off fields.
Choose Book Now or Book Later
Book Now is for same-day urgent requests. Book Later is for scheduled trips, after 9 PM same-day requests, and next-day pickups.
Pick date and time
Scheduled pickups use 30-minute intervals inside the 6:00 AM–10:00 PM AEST service window.
Select passengers and vessel
Choose the passenger count and whether the trip needs a water taxi transfer or water limo charter.
Request fare
Press Request fare to send the request for supplier confirmation. No payment is taken until a vessel accepts.
Confirm and wait for skipper
After confirmation, you land on the booking confirmation page and receive updates by email and SMS.
Key customer terms
A plain-English summary of the booking conditions shown to customers.
- Service hours are 6:00 AM to 10:00 PM AEST.
- After 9:00 PM same-day and any next-day pickups must use Book Later.
- A fare request is not a guaranteed booking until a skipper accepts it.
- A$0 is charged at booking. Your card is saved and validated with a temporary A$0 verification hold (a card-validity check, not a payment) so no skipper is held for a card that can't be charged. The fare is only charged once an operator approves the job — for pickups more than 3 days away, 3 days before pickup. If no operator accepts, nothing is charged and there is nothing to refund.
- Keep funds available on the card. The A$0 hold does not set money aside, so the full fare must be available when an operator accepts — which can be within minutes of booking. On a debit card, make sure the money is in the account before you book and leave it there until the fare is charged.
- If the card fails at the 3-day capture, we'll email you and retry daily until pickup, then auto-cancel if still unpaid.
- Refunds go to wallet credit by default; customers can cash out to the original card from the wallet page.
- Typed pickup and drop-off details are enough to request a fare.
Need help with a booking?
For new bookings, please use the booking form. For everything else, email us — replies same day.
Must create an account to make a bookingUrgent help with an existing bookingsupport@watertaxisaustralia.com.auRunning late, missed your skipper, or stranded at the wharf? Email us at the address above. Our office mobile number is on your booking confirmation once payment is complete — that's the fastest way to reach us on the day. It is not for making new bookings or general enquiries.Get the good stuff, once in a while.
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